At Visionista, we believe shopping for eyewear should feel simple, transparent and reliable. This policy explains our shipping, exchange, warranty, refund and cancellation process.
By placing an order through our website, you agree to the terms below.
SHIPPING POLICY
Order Processing
All orders are processed after successful payment confirmation and product availability.
Standard orders are generally processed within 1–3 business days.
Orders that include customized prescription lenses may require additional processing time depending on prescription requirements.
Orders placed during weekends or public holidays may be processed on the next business day.
Shipping Timeline
Domestic Shipping (India)
Estimated delivery timeline:
3–10 business days
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Prescription processing time
- Courier operations
- Public holidays
Shipping Charges
Shipping charges, if applicable, are displayed during checkout.
Promotional free shipping may be offered from time to time.
Order Tracking
Once your order has been dispatched, tracking details will be shared through available communication channels.
Please ensure shipping details are accurate to avoid delays.
EXCHANGE POLICY
7-Day Exchange Policy
Visionista offers a 7-day exchange policy from the date of purchase on all frames and sunglasses.
To be eligible for an exchange:
- Product must be unused and in original condition
- Original packaging, case and purchase receipt must be provided
- Exchange request must be initiated within 7 days of purchase
Exchange approval remains subject to product inspection.
Non-Exchangeable Products
Please note:
Customised prescription lenses are non-exchangeable once the order has been processed, as they are manufactured specifically according to your prescription.
Customers are advised to carefully verify prescription details with our team before confirming lens orders.
PRESCRIPTION & FITTING GUARANTEE
Your comfort matters to us.
If your spectacles feel uncomfortable within 30 days of purchase due to:
- Lens fabrication error
- Fitting issue
(and not due to a change in prescription),
Visionista will rectify the issue at no additional cost.
This guarantee reflects our commitment to product quality and workmanship.
LENS WARRANTY
All lenses dispensed at Visionista include a:
6-Month Manufacturing Defect Warranty
Coverage includes:
- Coating failures
- Delamination
- Manufacturing or fabrication defects under normal use
Warranty does not cover:
- Scratches caused by improper handling
- Accidental damage
- Breakage
- General wear and tear
Warranty claims remain subject to inspection.
CONTACT LENS POLICY
For hygiene and safety reasons:
- Contact lenses are non-refundable once opened
- Unopened boxes in original condition may be exchanged within 7 days of purchase, subject to stock availability
- Opened contact lens packs cannot be returned or exchanged
REFUND POLICY
Refunds are generally not applicable for successfully fulfilled orders unless required under applicable law.
Refunds may be considered only in circumstances including:
- Order cancellation before dispatch
- Product unavailable after payment
- Approved exceptional cases at Visionista’s discretion
Approved refunds are generally processed within:
7–10 business days
Refunds are issued to the original payment method.
CANCELLATION POLICY
Order Cancellation
Orders may be cancelled only before dispatch.
Cancellation requests should be submitted through customer support.
Cancellation After Dispatch
Orders cannot be cancelled after dispatch.
Customers may refer to the Exchange Policy where applicable.
Failed Orders / Payment Issues
If payment is deducted but the order is unsuccessful:
Refunds are generally initiated automatically as per payment provider timelines.
EYE TESTING
Professional eye testing at Visionista is:
Complimentary for customers making a purchase
Standalone eye tests may be subject to a nominal fee.
Please contact the store team for current charges.
Contact Information
For questions regarding shipping, exchanges, warranties, cancellations or support, contact:
GADA OPTICALS PVT. LTD.
Trade Name: GADA OPTICALS PVT. LTD.
GST Number: 27AABCG8078L1Z2
Ground Floor, A 4 and 5, Plot No. 608–609, 212–24
Vitthalbhai Patel Road
Topiwala Wadi, Girgaon
Mumbai City, Maharashtra – India
Phone: +91 9223407020
Email: care@visionista.in
Website: https://www.visionista.in/