Visionista operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Visionista is operated by GADA OPTICALS PVT. LTD. and powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services and as permitted or required by applicable law:
Contact details
Including your:
- Name
- Address
- Billing Address
- Shipping Address
- Phone Number
- Email Address
Financial information
Including:
- Payment details
- Transaction information
- Form of payment
- Payment confirmations
(We do not store complete card information on our servers.)
Account information
Including:
- Username
- Password
- Preferences and settings
Transaction information
Including:
- Items viewed
- Cart activity
- Wishlist activity
- Purchases
- Returns
- Exchanges
- Order history
Communications with us
Including information submitted through:
- Customer support
- Email communication
- Contact forms
Device information
Including:
- Browser information
- Device type
- IP address
- Network information
- Cookies and identifiers
Usage information
Including:
- Website activity
- Navigation behaviour
- Interactions with the Services
Personal Information Sources
We may collect personal information from:
Directly from you
When you:
- Create an account
- Place an order
- Contact us
- Subscribe to communication
Automatically through the Services
Including:
- Cookies
- Device information
- Website analytics
From service providers
Who support:
- Payment processing
- Shipping
- Customer support
- Technology infrastructure
From partners or third parties
Where legally permitted.
How We Use Your Personal Information
Depending on how you interact with us, we may use your information for the following purposes:
Provide, Tailor and Improve the Services
To:
- Process payments
- Fulfil orders
- Arrange shipping
- Process returns and exchanges
- Maintain customer accounts
- Improve shopping experience
Marketing and Advertising
To:
- Send promotional emails
- Offer product recommendations
- Display relevant advertisements
You may unsubscribe from marketing communications at any time.
Security and Fraud Prevention
To:
- Verify customer activity
- Prevent fraudulent transactions
- Secure our Services
Communicating with You
To:
- Respond to enquiries
- Send order updates
- Provide customer support
Legal Reasons
To:
- Comply with applicable laws
- Respond to lawful requests
- Enforce our policies
How We Disclose Personal Information
We may disclose information:
With Shopify and service providers
Including:
- Payment gateways
- Technology providers
- Shipping partners
- Analytics providers
With business and marketing partners
To:
- Provide marketing services
- Improve customer experience
With your consent
Where you request or authorise disclosure.
Within our corporate group
Where required for business operations.
Legal disclosures
To:
- Comply with legal obligations
- Protect our rights
- Prevent misuse of Services
Third-Party Websites and Links
The Services may contain links to websites operated by third parties.
We are not responsible for:
- Third-party privacy practices
- Website content
- Security measures implemented by those websites
Users should review applicable policies before interacting with external websites.
Children's Data
The Services are not intended for use by children.
We do not knowingly collect personal information from individuals below the age permitted under applicable law.
If a parent or guardian believes a child has provided information, they may contact us for removal.
Security and Retention of Your Information
We implement commercially reasonable safeguards to protect customer information.
However, no method of transmission over the internet is completely secure.
Information is retained only as long as reasonably necessary for:
- Order fulfilment
- Legal compliance
- Dispute resolution
- Operational purposes
Your Rights and Choices
Subject to applicable laws, you may request:
Right to Access
Request access to personal information.
Right to Delete
Request deletion of information.
Right to Correct
Request correction of inaccurate information.
Right of Portability
Request transfer of information where legally applicable.
Communication Preferences
Opt out of promotional communications at any time.
Requests can be submitted using the contact information below.
Complaints
If you have concerns regarding the handling of your personal information, please contact us using the details below.
We will review and respond within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, operational, or business requirements.
Updated versions will be published on this page.
Contact
Should you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
GADA OPTICALS PVT. LTD.
(Trade Name: GADA OPTICALS PVT. LTD.)
GST Number: 27AABCG8078L1Z2
Ground Floor, A 4 and 5, Plot No. 608–609, 212–24
Vitthalbhai Patel Road
Topiwala Wadi, Girgaon
Mumbai City, Maharashtra – India
Phone: +91 9223407020
Email: care@visionista.in
Website: https://www.visionista.in/