FAQs

Do I have to create an account to order from Visionista.in?

Why do you need my phone number?

Do you sell frames without lenses?

How do I know which lens material to choose?

Which lens coatings should I choose for my eyeglasses?

What is the difference between anti-reflective (AR) and anti-glare coatings?

Why I am having trouble seeing clearly out of my progressive lenses?

Why won’t my Transitions® lenses change colors?

What is the difference between bi-focal and progressive lenses?

May I order lenses only?

Can you replace the lenses I have in my current frame?

What are silicone hydrogel contact lenses?

Silicon' or 'Silicone' Hydrogel Lenses?

The benefits of silicone hydrogel

Allergic Responses

Keratitis risks

Are silicone hydrogel lenses right for me?

What forms of payment do you accept?

How do you ensure that my personal and payment information is secure?

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on visionista.in?

What is Cash on Delivery?

How do I pay using a credit/debit card?

Is it safe to use my credit/debit card on Visionista?

What steps does Visionista take to prevent card fraud?

Can I use my bank's Internet Banking feature to make a payment?

How do I know which lens material to choose?

Can I make a credit/debit card or Internet Banking payment on Visionista.in through my mobile?

What is Visionista’s EMI option?

How do I make a payment using Visionista's credit card EMI option?

Do you ship internationally?

Are there any additional fees associated with international shipping?

Are there any international addresses that you can't ship to?

What does single-vision mean?

What is pupillary distance (PD) and how do I measure mine?

How long will it take to receive my order?

Do you offer free shipping?

How will I know if my item is on back order?

What is the proper way to clean and care for my eyewear?

How do I adjust my glasses so that they fit better?

Whom should I contact if I have questions?